How MailPanel Pro collects, uses, and protects your personal information.
This Privacy Policy describes how MailPanel Pro ("we", "us", or "our") collects, uses, stores, and shares information about you when you use our platform, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to the collection and use of information as described in this policy.
If you have questions about this policy, please contact us at privacy@mailpanelpro.com.
We collect information in several ways depending on how you interact with the Service.
Account Information
When you register for a MailPanel Pro account, we collect:
Server and Infrastructure Credentials
To enable the Service's core functionality, you may provide:
These credentials are stored encrypted in our database using AES-256 encryption. They are used solely to perform the infrastructure actions you request within the platform and are never shared with third parties for any other purpose.
Usage Data
When you use the Service, we automatically collect:
Application Logs
Our servers generate logs that may contain:
Communications
If you contact our support team or send us an email, we retain records of that correspondence including your contact details and the content of messages exchanged.
We use the information we collect to:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
MailPanel Pro uses cookies and similar technologies to operate the Service. Specifically:
We do not use advertising cookies, behavioral tracking pixels, or third-party analytics platforms that track you across websites. You can disable cookies in your browser settings; however, doing so will prevent you from logging in to the Service.
MailPanel Pro integrates with third-party services to provide its functionality. Each service has its own privacy practices:
NVIDIA API (AI Creative Assistant)
When you use the AI Creative Assistant, your prompts and generated content are processed through NVIDIA's API (specifically the DeepSeek-V3-0324 model endpoint). This requires transmitting your input text to NVIDIA's servers. We use your own NVIDIA API key for this purpose, meaning traffic is attributed to your account. Please review NVIDIA's Privacy Policy for details on how they handle API data.
DNS Providers (Cloudflare, Name.com, OpenProvider)
When you trigger DNS record creation or modification, we transmit the necessary DNS record data to your connected provider using the API credentials you supply. We do not share any of your account information with these providers — only the record data required to complete the DNS operation.
Payment Processing
Subscription payments are processed by a third-party payment processor. We transmit your billing contact information to facilitate payment. Your full card number is never transmitted to or stored on MailPanel Pro servers.
Infrastructure Hosting
MailPanel Pro's own platform is hosted on cloud infrastructure providers. These providers process server-level data (network traffic, disk I/O) as part of normal operations and are bound by data processing agreements.
We retain your data for as long as your account remains active and for a period thereafter as follows:
You may request earlier deletion of your personal data at any time. See Section 6 for your rights.
Depending on your jurisdiction, you may have certain rights regarding your personal data. MailPanel Pro respects these rights regardless of where you are located:
To exercise any of these rights, email us at privacy@mailpanelpro.com with "Data Request" in the subject line. We will respond within 30 days. We may need to verify your identity before fulfilling your request.
We implement industry-standard security measures to protect your data, including:
While we take reasonable precautions, no system is completely secure. In the event of a data breach that affects your personal information, we will notify you via email within 72 hours of becoming aware of the breach, as required by applicable law.
MailPanel Pro is a professional business platform not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at privacy@mailpanelpro.com and we will promptly delete it.
MailPanel Pro operates globally and your data may be processed on servers located outside your country of residence. By using the Service, you consent to the transfer of your data to countries that may have different data protection laws than your own. We take appropriate safeguards to ensure your data remains protected in accordance with this policy wherever it is processed.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address on file) and update the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
For privacy-related inquiries, data requests, or concerns about this policy, please contact:
MailPanel Pro — Privacy Team
Email: privacy@mailpanelpro.com
Response time: Within 30 business days